At Office Choice we are committed to ensuring the confidentiality and security of the information you provide to us.
To comply with legal requirements and to run our business effectively, from time to time it is necessary for us to
collect certain personal nformation. This may include information such as peoples’ names, dates of birth, job
titles, addresses, contact details and tax file numbers. Additional personal information may be required depending
on the nature of your dealings with Office Choice.
This Privacy Policy also includes our credit reporting policy, that is, it covers additional information on how we
manage your personal information collected in connection with any credit application or credit facility. This may
include information such as details relating to credit history, credit capacity and eligibility for credit. We refer
to this credit related information as “credit information”.
This Privacy Policy explains how we manage your personal information (including your credit information) in
accordance with the Privacy Act 1988 (Cth). This Privacy Policy may be updated from time to time.
Collection
We may collect your personal information directly from you or when you deal with us by telephone, letter or email;
when you visit and interact with our website; or from other sources. Sometimes we collect information through our
franchisor (Office Choice Ltd) or other franchisees within the Office Choice group. If you choose not to provide us
with your personal information, we may not be able to contract with you or provide you with the service, product or
information you require.
If you visit our website, statistical information may be collected in relation to your online browsing experience,
but your personal details remain anonymous and we do not trace the source back to you. Any personal information
collected online through any ‘Contact Us’ online form is governed by this Privacy Policy. Our websites
may contain links to websites which are owned or operated by third parties. You should make your own enquiries as to
the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of,
such websites.
We will collect your credit information from details included in your credit application and from your credit
guarantors. When we’re checking your credit worthiness and at other times (including in relation to credit
guarantee purposes), we might collect information about you from credit reporting bodies (such as VEDA). We base
some things on the information we get from credit reporting bodies such as our credit summaries and credit scores.
Information that we get from a credit reporting body or information we derive from such information is known as
credit eligibility information.
Where we receive unsolicited personal information about you, we will check whether that information is reasonably
necessary for our functions or activities. If it is, we’ll handle this information the same way we do with
other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
Use
Your personal information will only be used for the purpose for which it was intended (unless you have consented to
the information being used for a secondary purpose) or as part of our normal operations including
billing/administrative purposes, training staff, risk management, undertaking planning/analysis and any other
purpose for which you have given your consent.
We may include your personal information in a database compiled by us for use in any direct marketing by us, our
franchisor (Office Choice Ltd) or other franchisees within the Office Choice group, or running competitions and
other promotions. These activities may be conducted via mail, telephone, SMS, email, or any other electronic means.
If you do not wish to receive such material you can opt-out through any opt-out mechanism contained in any marketing
communication to you.
In addition to the ways for using personal information mentioned above, we may also use credit information to access
your credit application and assess the risk of a guarantor being able to meet their obligations.
Disclosure
The information you provide may be disclosed within Office Choice and to persons who have a contractual arrangement
with Office Choice, including employees, agents, suppliers, contractors, lenders, solicitors, accountants, insurers,
warranty providers, Office Choice Ltd, other franchisees within the Office Choice group, and other individuals or
companies who assist us in providing services or products or who perform other functions on our behalf (for example
any third party assisting with mail outs, customer enquiries and product orders, deliveries, repairs and
warranties). Information will not be disclosed beyond this group of people unless you have given your consent, or
unless required or authorised by law. The information you provide is not likely to be disclosed to any overseas
recipient.
Security
Office Choice stores your personal information in different ways including in paper and electronic form. We take all
security measures reasonable in the circumstances to protect your personal information from loss, destruction,
misuse, modification or disclosure. Access to your personal information is limited to those who specifically need it
to conduct their responsibilities but, as far as permissible under law, Office Choice accepts no responsibility for
the unauthorised use of personal information held by it.
The personal information will be destroyed or de-identified when it is no longer useful or it is unreliable and
cannot be corrected.
Accuracy and Access
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date
and ask that you let us know if you believe the information to be otherwise. You can request details of any personal
information Office Choice holds about you and advise us if it is inaccurate, incomplete or out of date. However
we’re not always required by law to give you access to your personal information and the exceptions differ in
relation to credit eligibility information. If we can’t provide your information in the way you’ve
requested, we will tell you why in writing. If you have concerns, you can complain. See “Contact Us”.
You represent to us that where you provide personal information to us about another person, you are authorised to
provide that information to us, and that you will inform that person who we are, how we use and disclose their
information, and that they can gain access to that information.
Contact Us
If you would like to know more about how the information you are providing will be used or would like to know how you
can access the information, seek correction of it, or make a complaint about how we are handling your personal
information, please contact our Privacy Officer as follows:
Privacy Officer
TCF Office Choice
65B Dundas Court, Phillip ACT 2606
P: (07) 3369 3733
E:
click here
If we refuse your request to access or correct your personal information we will provide you with written reasons for
the refusal and details of complaint mechanisms. We will provide our response within 30 days of your request. In the
event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the
Australian Information Commissioner.
If you believe Office Choice has acted outside this Privacy Policy, or your specific instructions, please contact our
Privacy Officer.
*In this Policy, “Office Choice” means TCF Office Choice (ABN 66 162 791 059) (collectively referred to as “our”, “us”, “we”).